FAQ

Discover Home Wave Central Vacuum FAQ in our comprehensive FAQ section, covering guides, troubleshooting, tips and more.

Home Wave Central Vacuum Frequently Asked Questions

A central vacuum system can provide you with a ton of benefits such as:

  • Easy and comfortable vacuuming 
  • High suction power 
  • Time and money savings
  • Great indoor air quality
  • Quiet vacuuming
  • Increase in your home’s resale value

Depending on how often you use your vacuum, vacuum filters should be cleaned at least every three months and replaced every six months.

How to clean a paper or cloth filter

  1. Remove the collection pail and the vacuum bag from the power unit.
  2. Put a big plastic garbage bag over the power unit’s lower half. Hold it firmly in position.
  3. Take hold of the filter’s bottom from outside of the bag. Shaking the bag well will cause the dirt to fall inside of the bag.
  4. Remove the plastic bag from the power supply gradually carefully.
  5. Reattach the collection pail to the power unit.


How to clean a plastic or foam filter

  1. Remove the vacuum bag, filter, and collection pail from the power unit.
  2. If the filter is plastic, simply give it a good rinse. If the filter is made of foam, rinse it with cold water until the water is clear.
  3. Place it aside and let it fully dry. The drying time of a foam filter is roughly 24 hours.
  4. Place the filter, vacuum bag and collection container back on the power unit.

In addition to cleaning, it’s important to regularly check the filter to make sure it hasn’t been punctured or torn.

To maintain your central vacuum system, you should perform the following steps regularly:

 

  1. Clean the dirt receptacle
  2. Replace the vacuum bags
  3. Clean the filters
  4. Unclog the motor, piping and hose
  5. Store the hose after use
  6. Clean the roller brush and vacuum accessories
  7. Be cautious with electrical issues

The best way to measure the suction power of any vacuum cleaner is through Air Watts, which is a calculation of Cubic Feet per Minute (CFM) and Water Lift. 

 

To find the Air Watts or Suction/Output Power of your vacuum cleaner, simply look through the list of specifications that came with the product. If you can’t find the Air Watts in the list, you can calculate it by using this formula:

 

P = 1/8.5 x F x S

  • P = Power (Air Watts)
  • F = Air Flow (CFM)
  • S = Water Lift

Bigger Homes: Platinum 295

The Platinum 295 is ideal for larger or multi-story homes as it has the biggest and strongest suction motor.

Medium-Sized Homes: Platinum 275

The Platinum 275 works well for two-story houses or houses that are medium to large in size.

Smaller Homes: Platinum 200A

The Platinum 200A is suited for homes with smaller living areas such as apartments, condos, and townhouses.

 

If your home has carpeted flooring, the Deluxe Electric Air Kit should work best for you. 

It is designed to thoroughly clean carpeted flooring as it includes a powerhead with an internal motor that rotates and agitates a roller brush. The bristles of the roller brush penetrate through the carpet fibers to eliminate all embedded dirt, debris, and other particles.

The cleaning hose also comes with a swivel handle and a switch that allows you to turn both the electric powerhead and the power unit on and off in just one click. 

The kit includes the following:

  • 35’ 110-24V Crushproof Hose with Swivel handle & On/Off Switch
  • Electric Powerhead with headlight and chrome brush/beater roller
  • Floor & Wall Brush
  • Chrome Telescopic Wand
  • Dusting Brush
  • Upholstery Tool with Brush
  • Tool Caddy & Hose Rack

However, several carpet types, including wool, berber, and frieze, shouldn’t be cleaned with a roller brush. The carpets’ fibers can be pulled loose or out by a roller brush, ruining the carpet.

If your hose is noisy, check to see if it is clogged. A clogged hose should be fixed immediately as this decreases the suction power of the vacuum and causes the suction motor to overheat.

You can unclog a hose through the following steps:

  1. Put the wand end inside the utility inlet of the power unit.

  2. Turn on the power unit using the manual switch while holding the hose firmly in place to cover any extra air gaps. After that, the obstruction should be swiftly sucked out.

  3. If the hose is still blocked, you can clear the obstruction by putting a garden hose or an electrician’s fish tape through it. Just do it carefully to avoid puncturing or cutting the hose.

When used with a HEPA filter and vacuum bag, a central vacuum powerhead will almost completely remove particles as small as 0.3 micrometers from your carpets. 

 

A high-quality roller brush, HEPA filter, and vacuum bag will keep allergens out of your home and enhance the quality of your indoor air, which is highly recommended for people with asthma and allergies.

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Large House

Large or multi-story homes

Medium sized house icon

Two-story homes or medium to large-sized homes

Small sized house

Smaller homes such as apartments, condos and townhouses